Our Commitments
At Omni Mal, we are committed to delivering safe, high-quality, and innovative date products that meet the expectations of both local and international partners
Customer Service & Satisfaction
At Omni Mal, our success is built on long-term relationships with customers across different industries. We are proud to serve:
1. Large retailers and supermarkets who trust our retail packs during festive and year-round sales
2. International and local F&B manufacturers who use our date ingredients in beverages, confectionery, and bakery products
3. Well-known food service chains, hotels, and cafés who choose Omni Mal for consistent quality
4. Hamper companies and corporate clients who feature our premium dates in their gifting programs
5. Government agencies and institutions who recognize our compliance, halal integrity, and reliability
6. And of course, countless happy end-consumers who enjoy our dates daily
We are honoured to have been recognized by our long-term customer, F&N (Fraser & Neave Holdings Bhd), who presented Omni Mal with the Supplier Recognition Award, honoring us as a distinctive and valued vendor. This recognition reflects our commitment to customer satisfaction, reliability, and quality partnerships.
Our dedication is also reflected in our online customer feedback, with an average rating of 99.2% satisfaction (4.96/5.00) across over 520 verified reviews. This demonstrates the trust our customers place in our products and services.
For us, customer satisfaction goes beyond products — it is about responsiveness, reliability, and partnership. Our sales and service team ensures that every bulk order, OEM project, or retail supply is handled with personalized care and professionalism.
Food Safety & Quality
1. Certified with ISO 22000:2018, a global food safety management system that integrates HACCP, GMP, and ISO 9001 principles
2. Regular laboratory tests are conducted to ensure product quality, compliance, and food safety
3. All products are tamper-proof sealed and hygienically packed to preserve freshness
Halal Integrity
1. All Omni Mal’s products are HALAL-certified
2. We’re also certified as a HALAL OEM Manufacturer, enabling us to support
private label clients.
Certification & Memberships
1. Member of Sedex (Supplier Ethical Data Exchange) – supporting supply chain
transparency
2. Member of TraceGains – ensuring digital compliance with global buyers
Award & Recognition
Social Workplace Accountability
At Omni Mal, we are committed to conducting business with integrity, responsibility, and transparency. As part of our compliance under Social Workplace Accountability standards, we uphold the following principles
- Business Integrity
We practice anti-bribery and no-gift policy, ensuring fair and ethical dealings with all partners
2. Management System
Our operations follow international frameworks that promote accountability and continuous improvement
3. Human Rights
We respect and protect workers’ rights, ensuring fair labour practices and compliance to regulatory standards
4. Workplace Safety
Our facilities operate under health and safety protocols to protect employees and visitors
5. Environmental Management
We monitor environmental impact through responsible sourcing and waste reduction
In addition, Omni Mal is a proud member of Sedex (Supplier Ethical Data Exchange) and TraceGains, platforms that allow our customers to verify our compliance with global standards on ethics, safety, and sustainability